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Do Happy Employees Create Happy Customers?

It is the age old question of which comes first - the chicken or the egg? This article discusses how happy employees can create stronger ...

Article
Article
The Four Strategies for Customer Service Leadership

Building a customer focused culture requires a leader who is committed to the customer. Strategies must be centered around creating a ...

Article
Article
Customer Love - It’s in the Details

It really can be simple to get your customers to love you. Show them a little love and pay attention to the details and they will return.

Article
Article
The 12 Fundamentals of Customer Service

These are the "must-do’s" of customer service. Customers have a certain expectation and you better get the basics right to start.

Article
Article
Customer Experience Counts

The customer experience makes a difference in the customers desire to return and be loyal. Find out the simple things that matter.

Article
Article
Creating a Culture of Customer Loyalty

It may be a surprise to many companies that satisfied customers may not be return customers. However, loyal customers are ones that will ...

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